Privacy Policy

Introduction

Shelby Exchange ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform.

By using Shelby Exchange, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our Platform, including:

• Name, email address, and phone number
• Mailing address and location information
• Account credentials and profile information
• Payment and billing information (processed securely through Stripe)
• Vehicle information and photos for listings
• Communications and correspondence with other users

Automatically Collected Information

When you access our Platform, we may automatically collect certain information, including:

• Device and browser information
• IP address and geographic location
• Usage data and browsing patterns
• Cookies and similar tracking technologies
• Referral source and exit pages

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our marketplace services
• Processing transactions and listing fees
• Facilitating communication between buyers and sellers
• Verifying user identities and preventing fraud
• Sending administrative notifications and marketing communications
• Improving our Platform and user experience
• Complying with legal obligations
• Enforcing our Terms of Service

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With Other Users: When you create a listing or contact a seller, certain information (like contact details) is shared to facilitate transactions
• Service Providers: We use third-party services (Stripe for payments, Supabase for data storage) that have access to information necessary to perform their functions
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and monitoring
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Portability: Receive your data in a portable format

To exercise these rights, please contact us using the information below.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our Platform. These help us understand usage patterns, remember your preferences, and improve our services.

Types of cookies we use:

• Essential Cookies: Required for basic Platform functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors interact with our Platform

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality.

Children's Privacy

Our Platform is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will promptly delete it.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is necessary for legal compliance or dispute resolution.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information when transferred internationally, in compliance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Platform after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: